Contact Us
We value your feedback and are dedicated to helping you resolve any questions or technical issues you may encounter while using MP3 Tag Editor Pro. Because our platform is run entirely client-side, your user experience is our top priority, and we want to ensure you have all the information required to manage your digital music library smoothly.
Direct Contact Channels
If you have searched our documentation and still need to get in touch with our team, please use one of the direct channels below. We monitor these inboxes continuously and aim to reply to all inquiries within 24 to 48 hours.
Technical Support
Bug reports, tagging errors, album cover issues, and audio playback questions.
General & Partnerships
Ad inquiries, licensing, collaboration proposals, and general site feedback.
Entity & Location
Operator: Jalal Achkoune
Project: MP3 Tag Editor Pro
Location: Casablanca, Morocco
Hours: Mon–Fri, 09:00–18:00 UTC
Support & Inquiry Categories
To ensure your message reaches the right desk and is processed efficiently, please structure your email based on these specific categories:
- Technical Support & Bug Reports: If a specific MP3 file fails to load, metadata tags do not save correctly, or the album art doesn't update, please let us know. Providing sample files or error logs helps us diagnose and fix problems much faster.
- Feature Proposals & Requests: We are constantly looking to improve our tool. If you want to see additional metadata fields (like Lyricist, Key, Tempo, Conductor, or Publisher) or support for other audio formats (such as FLAC, M4A, or WAV), we would love to hear your thoughts.
- Business Partnerships & Sponsorships: If you are interested in advertising on our site, proposing integration tools, or discussing licensing opportunities, please reach out to our business email address.
- Privacy & GDPR Inquiries: If you have questions about how our client-side storage operates or how we keep your files secure within your browser, please consult our privacy team. We are committed to complete transparency.
How to Write an Effective Bug Report
Because MP3 Tag Editor Pro runs entirely in your local browser window to protect your privacy, any bugs you encounter are typically related to your specific browser environment, system configuration, or file structure. To help us reproduce and fix the issue, please include as much detail as possible in your report:
- Browser & Version: Please specify your browser (e.g., Google Chrome v126, Apple Safari v17.5, Mozilla Firefox v127, Microsoft Edge).
- Operating System: Let us know if you are on Windows 11, macOS Sonoma, ChromeOS, iOS, or Android.
- Steps to Reproduce: Provide a clear list of steps (e.g., "1. Dragged 5 files, 2. Edited the Genre field, 3. Clicked Save and the browser crashed").
- File Specifics: Mention the size of the MP3 file, the type of audio encoding if known, and whether it has existing cover art.
- Console Errors: If you are a developer or comfortable using browser Developer Tools, pasting any red error lines from your browser console is incredibly helpful.
Detailed Support FAQ
Before composing your email, please take a moment to read through these frequently asked support questions, as they cover the most common issues our users experience:
Can I request phone-based or live chat support?
No, we do not offer phone support or live chat. As a small, independent software project, we manage all communications asynchronously via email. This allows us to document issues, consult our source code, and provide detailed technical solutions that would not be possible over a phone call.
Can you restore files that I forgot to download?
Unfortunately, no. Privacy is our core foundation, which means we do not upload, store, or cache your MP3 files on our servers. All modifications happen in your browser's temporary memory. If you close your browser tab, navigate away, or reload the page before downloading your updated files, your progress is permanently lost. We have no database backups of your files, so please ensure you download your work immediately.
Why am I getting a browser memory limit warning?
Browsers allocate a limited amount of RAM to individual tabs. If you are uploading a large batch of heavy MP3 files (e.g., more than 20 tracks or files with massive high-resolution cover art images), your browser might reach its memory threshold and reload the page. To prevent this, we recommend editing your files in smaller batches of 10 to 15 tracks.
How do I report security or data vulnerability issues?
We take security very seriously. If you identify a potential security issue, dependency vulnerability, or site exploit, please email us directly with the subject line "URGENT: SECURITY VULNERABILITY". We prioritize these reports and will investigate, verify, and release a patch as quickly as possible.
Helpful Self-Help Resources
Many common metadata and player problems can be resolved immediately by following the steps in our educational guides:
- How to Fix 'Unknown Artist' and 'Unknown Album' in Your Music Player - Learn how to repair corrupt ID3 structures that cause sorting errors.
- 10 MP3 Tag Mistakes That Are Ruining Your Music Library - Common pitfalls like track numbering, poor genre naming, and missing album artist tags.
- Why Your Music Sounds Better When Tags Are Correct: The ReplayGain Connection - Discover how ReplayGain tags protect your ears by standardizing volume.
Please note: While we strive to read and respond to every email within 48 business hours, response times can vary depending on ticket volume. We appreciate your patience and support.